Terms and Conditions

Parties

Merchant Helsinki Ice Adventures +358404147004 info@helsinkiiceadventures.com 2559199-4

Customer The Customer agrees to abide by these terms, as well as the Merchant-specific terms, when purchasing products and services via the Merchant’s Internet services.

Ordering

General Terms

  • Prices displayed in the online service include Value Added Tax (VAT).

  • We apply dynamic pricing to our products. Prices depend on the time and vary monthly, weekly, and daily.

  • We sell products to private individuals of legal age and to corporate customers.

  • We reserve the right to change prices.

  • The Customer is responsible for the accuracy of the information they provide.

  • We reserve the right to change our delivery terms. The Customer must review the currently valid delivery terms before placing an order.

Booking Terms

These terms apply to rentable and bookable products and services. Collectively, these are referred to as the "Item."

Booking

  • The Customer is responsible for reading the description and instructions of the booking Item(s) as well as the terms related to the booking.

  • A booking made by the Customer is binding once the order/payment confirmation has been sent to the email address provided by the Customer.

  • The Customer pays for the booking according to their chosen payment method, adhering to the terms of that payment method.

  • The booking system sends an order/payment confirmation to the email address provided by the Customer.

  • The Merchant is not responsible for a failed booking; instead, the Customer must immediately contact the Merchant to rectify the situation.

  • The Merchant does not guarantee that the Item is still available in such a situation.

  • If the Item is not free, the money will be refunded, or, if possible, another Item will be offered in its place.

Cancellations and Changes

  • The cancellation date is the day on which the Merchant receives notice of the cancellation.

  • The Customer is responsible for ensuring that the cancellation is sent in sufficient time.

  • If the Customer cancels their booking:

    • When there is 1 day (24h) or more until the start of the booking, delivery costs are charged. The delivery cost amount is 20 €.

    • When there is less than 1 day (24h) until the start of the booking, the full rental price is charged.

  • For Items booked with a discount code, the full rental price is always charged regardless of the time of cancellation.

  • A booking can be transferred (rescheduled) at the Customer's request under the following conditions:

    • A transfer can be made only once.

    • It is not possible to change the Item during a transfer.

    • The transfer must take place no later than 2 days (48h) before the start of the original booking.

    • The transfer fee is 20 EUR (incl. VAT).

    • If a transferred booking is cancelled, the full price is always charged regardless of the time of cancellation.

Merchant’s Right to Cancel a Booking

  • In the event of force majeure, the Merchant may terminate the agreement. The Customer who purchased the Item will be notified of the termination without delay.

  • In this case, the Customer has the right to receive a full refund of the price paid.

  • Expenses potentially incurred by the Customer due to a rental agreement terminated due to force majeure will not be compensated.

Use of the rental item

  • The Item is defined in the item description.

  • During the rental period, the Customer has the right of use to the Item and its equipment, as well as specifically defined services.

  • If the booker notices deficiencies or other matters for comment regarding the Item, they must immediately notify the person responsible for booking management.

    Special Terms Regarding Equipment

  • The Customer is obliged to compensate for damages and costs caused to the equipment during the trip due to negligent or incorrect handling and lack of maintenance.

  • The Customer is obliged to compensate for equipment destroyed or lost during the trip at its new replacement value.

  • The Customer is responsible for complying with transport, safety, and other regulations.

  • The Customer is obliged to report all faults appearing in the equipment to the seller immediately.

  • The Merchant is responsible for repair measures caused by normal wear and tear of the equipment.

  • The Merchant is not liable for direct or indirect costs or damages potentially caused to the lessee by the use or breakage of the equipment.

  • The Merchant does not undertake to deliver a new device to replace a broken Item, nor to compensate for direct or indirect costs caused by the interruption of work/activity.

Compensation for Damages

  • The Customer is obliged to compensate the Merchant for damage they have caused to the Item.

  • The Merchant does not compensate for inconvenience or costs potentially caused to the Customer by natural conditions, such as insects, animals, or unexpected weather changes.

Complaints

  • Potential complaints must always be made as soon as possible after the cause has emerged.

  • If a satisfactory solution is not reached or if a claim for compensation is involved, the complaint must be sent in writing within one month of the end of the trip.

  • The Merchant strives to process the complaint as quickly as possible, however, within a maximum of one month.

  • If the Customer and Merchant cannot reach an agreement, the Customer may bring the dispute before the Consumer Disputes Board.

Understanding Risks

Inherent Risks of the Sport

The Customer understands that walking, skating, skiing and kick sledding on ice is an outdoor activity that inherently involves risks that cannot be completely eliminated by appropriate precautionary measures. Such risks include, for example:

  • Unevenness of the ice, cracks, and weak spots.

  • Rapid changes in weather conditions and the ice situation.

  • Falls and injuries resulting from them.

  • Long distances from help and changing visibility conditions.

The participant accepts these inherent risks of the sport.

Adherence to Instructions

The participant agrees to follow the safety instructions, route choices, and codes of conduct given by the guide. The purpose of the instructions is to minimize risks to ensure the safety of the group.

Equipment

The participant warrants that they will use equipment meeting the guide's requirements, such as:

  • Appropriate tour skates and footwear.

  • Ice claws (naskalit).

  • A flotation backpack containing a complete change of clothes packed in a watertight manner.

  • A sturdy backpack with a hip belt and a crotch strap.

  • A throw bag/rope.

  • Ice pole(s), 1-2 pcs / participant.

The Customer agrees to keep the equipment in appropriate condition and use it according to instructions.

Liabilities

Personal Responsibility for Own Actions

The participant understands that they must act carefully, assess their own skills realistically, and inform the guide if they feel unsafe or need help.

Provider’s Liability

The Service Provider is responsible for the operation, the equipment potentially included in the price of the activity, and safety arrangements as required by law. Nothing in these terms limits the Service Provider's statutory liability or the rights belonging to the consumer.

Own Health and Functional Capacity

The Customer declares that they are physically and regarding their health capable of participating in the activity in question and capable of keeping up with the group's pace and following instructions.

Health and Functional Capacity

The Customer is responsible for ensuring that their state of health and physical functional capacity are such that they can safely participate in the organized activity.

Obligation to Notify of Significant Health Factors

The Customer agrees to notify the guide before the start of the activity of health factors that may substantially affect safe participation, such as:

  • Balance or motor skill disorders.

  • Severe visual or hearing impairments.

  • Cardiovascular diseases.

  • Diabetes, epilepsy, or other conditions causing disturbances in the level of consciousness.

  • Sudden illness, injury, or exceptional exhaustion.

  • Medication that may impair reaction time, alertness, or balance.

The Customer is not obliged to disclose diagnoses in detail, but they must inform the guide of effects essential for risk assessment (e.g., "I may have sudden fainting spells").

Guide’s Right to Make a Safety Assessment

The guide has the right to assess the Customer's safety regarding participation in the activity and, if necessary:

  • Change the participant's place in the group,

  • Give special instructions, or

  • In exceptional cases, suspend the participant's participation if the activity would cause an unreasonable safety risk to them or others.

This is done in cooperation with the participant and adhering to good professional practice.

Insurance

The participant is responsible for their own personal insurance coverage during the tour skating activity. The Service Provider's liability insurance covers only those damages for which the Service Provider is liable by law.

Recommendation for Insurance

The Service Provider recommends that the participant has a valid:

  • Accident insurance that covers outdoor exercise and moving on ice in accordance with the activity (walking, kicksledding, tour skating, skiing).

  • Possible travel insurance, if the participant comes to the event from elsewhere and travels in connection with the activity.

This insurance coverage can cover personal injuries arising from falls or other everyday situations for which the Service Provider is not liable.

Delivery Terms

Formation of Contract

A binding contract of sale comes into effect when the order is confirmed (order confirmation/payment confirmation). The order confirmation/payment confirmation is delivered to the Customer via email.

Payment Terms

The Merchant applies reliable and secure payment intermediaries in its services. The Merchant does not store bank connection or credit card details at any stage. The Customer agrees to abide by the terms of their chosen payment method.

Payment by Invoice

  • The invoice must be paid by the due date marked on the invoice.

  • Late fees are always added to invoices paid after the due date. If an invoice is paid after the due date using the original invoice and late fees have already accrued, the costs will be invoiced separately.

  • If the payment transaction has not been successfully completed at the time of the order, the Merchant will not process the order.

Payment

Visma Pay (Visma Payments Oy, business ID 2486559-4), which is registered in the register of payment institutions maintained by the Financial Supervisory Authority, acts as the payment intermediary for the online store. Payment takes place via the Visma Pay online service, and Visma Pay or Visma Payments Oy will appear as the payee on the bank statement and invoice. Visma Pay forwards payments to the online merchant. Paying is safe, as all information regarding the payment transaction is transmitted using an encrypted connection so that no outside party sees the payment transaction details.

The trade is created between the online store customer and the online store. The online store is responsible for all obligations related to the trade. Read more about Visma Pay: https://www.vismapay.fi/

Payment Methods

Through the Visma Pay service, you can pay with online banking credentials, a wallet, payment cards (credit/debit), invoice, or installment payment. The following payment methods are available: Osuuspankki, Nordea, Danske Bank, Oma Säästöpankki, Säästöpankki, Aktia, Local Cooperative Banks, S-Pankki, Handelsbanken, Ålandsbanken, MobilePay, Masterpass, Pivo, Visa, Visa Debit, Visa Electron, MasterCard, and Debit MasterCard cards, as well as Jousto, Alisa Invoice, and Alisa Corporate Invoice.

MobilePay: You can pay with your MobilePay wallet if you have allowed payments in online stores in the application settings. Payments made with the MobilePay wallet are charged to the payment card attached to the wallet. If charging the payment from the payment card fails, paying with the MobilePay wallet is not possible in the online store.

Pivo: Terms of use are available on Pivo’s website: https://pivo.fi/kayttoehdot/pivon-kayttoehdot/

Jousto Invoice and Installment: A domestic service with which you make your purchases quickly and safely. Jousto is intended for private individuals who have managed their finances impeccably. With Jousto, you get 30 days of interest-free and cost-free payment time. After receiving the invoice, you can decide whether to pay it in full or in parts. With installment payments, you can pay for your purchase in up to 36 installments, starting from 9.90 EUR/month. Jousto installment costs are 3.90 EUR/month and a 19.90% credit interest rate. You can pay for purchases of 30–3000 euros with Jousto. The lender is Aurajoki Nordic Oy. Read more about Jousto at www.jousto.com.

OP Lasku (OP Invoice): A flexible way to pay for online purchases. For customers of all banks. With OP Lasku, you can make purchases of up to 5,000 euros and pay them off interest-free within 45 days. If you wish, you can split the invoice into several payment installments. Your purchases are visible in one place, so you easily stay on top of your spending. With the credit limit, you keep consumption within desired limits. You receive invoices conveniently to your email. In our online service, you can see information about your use of OP Lasku and the sum of the purchases you have made. You can use OP Lasku if you are a solvent person over 20 years of age and have Finnish bank online credentials. More information regarding OP Lasku can be found at: https://www.op.fi/henkiloasiakkaat/paivittaiset/maksaminen/op-lasku

Alisa Lasku (Alisa Invoice): A flexible and safe payment method. The payment method is suitable for all consumers over 20 years of age for all types of shopping. If you wish, you can divide the invoice into smaller parts and pay back in up to 60 installments. More information regarding Alisa Lasku can be found at: https://www.alisapankki.fi/

Alisa Yrityslasku (Alisa Corporate Invoice): A flexible and safe payment method for companies. The payment method is suitable for all Finnish companies regardless of company form. The buyer's purchasing right is verified entirely digitally, and the purchase transaction takes only a few minutes. The company can choose a suitable payment time from three different options: 14 days, 30 days, or 60 days. More information regarding Alisa Yrityslasku can be found at: https://www.alisapankki.fi/

Visma Pay Payment Service Contact Information

Visma Payments Oy (Business ID 2486559-4)

Email: helpdesk@vismapay.com

Phone: 09 315 42 037 (Weekdays 9 am - 4 pm)

Postal address: Brahenkatu 4, 53100 Lappeenranta